Extra Protection for Your Smart Ring
If your ring develops a covered quality fault during the service period, we’ll replace it instead of repairing it, giving you extra peace of mind after purchase.
Replacement for Product Faults
If a covered fault occurs during normal use, you can request replacement support after confirmation. This helps reduce repair waiting time and gets you back to using your ring sooner.
Pregnancy Size Exchange
If your finger size changes during pregnancy, you can request one free size exchange within the coverage period.
Priority Customer Support
Care+ customers receive faster support for after-sales service and product-related questions.
What Care+ Covers
The following terms apply to customers who purchase SofiRing Care+. They are written clearly and simply, so you can quickly understand what is included with your extra protection.
During the Care+ service period, if your SofiRing smart ring develops a covered fault under normal use, you can request replacement support.
- The ring does not power on properly;
- The ring does not connect to the app properly;
- The ring does not charge properly;
- The battery drains unusually fast;
- Tracking data does not sync properly;
- Sensors or key functions do not work properly;
- Other product quality faults confirmed by our customer support team.
Once your request is confirmed as eligible, we will provide free, fast and hassle-free return and replacement support. The main benefit of Care+ is: replacement instead of repair, helping reduce waiting time and getting you back to normal use sooner.
Please note that cosmetic appearance issues are not covered by Care+. SofiRing smart rings are precision devices designed for daily wear. We recommend avoiding long-term friction or impact with hard objects such as keys, metal surfaces, stone surfaces or gym equipment, to help reduce the risk of scratches, wear or finish chipping.
During pregnancy, your body and finger size may change, which can affect how your ring fits.
During the Care+ service period, we can provide one free size exchange to help SofiRing better adapt to your changing body, so your daily tracking can continue to support you.
This service can be used once during each Care+ coverage period.
After purchasing Care+, you will receive priority customer support.
Whether your question is about product use, connection settings, size selection or after-sales support, our Care team will prioritise your request and do our best to help resolve it properly.
- Care+ only applies to the SofiRing smart ring linked to the original purchase and cannot be transferred to another product or order.
- Replacement products are usually the same model, colour and size.
- If the original model, colour or size is temporarily unavailable, we will contact you and offer an equivalent alternative.
- Care+ replacement support applies to product quality faults that occur under normal use.
- Cosmetic appearance issues are not covered by Care+, including scratches, wear, finish chipping, colour changes or other signs of daily use.
- Damage caused by misuse, accidental damage, loss, theft, unauthorised disassembly or improper use is not covered by Care+ replacement support.
- Care+ does not affect your standard warranty rights or any consumer rights you may have under local law.
More Protection. Less Waiting.
If a covered quality fault occurs, we replace your ring instead of putting you through a complicated repair process.